What do Volunteer counsellors do?

The counsellor is there to listen to your thoughts and feelings about your loss.  He/she will not judge you or try to tell you what to do.  The counsellor's role is to help you find your own answers by sharing his/her understanding of your experiences.


How do I request support?

Sometimes your GP or other professional might suggest you contact us or may offer to refer you to us. You can ask a friend or family member to contact us if you feel it would be better for you.  We do not make unsolicited calls and will only contact you should you wish us to.


What happens next?

You will be assigned a counsellor, who will contact you to make an appointment to visit you in your own home.  Each visit lasts on average one hour but can be longer, especially the first visit.


How many visits can I expect?

You can have as many or as few visits as you and your counsellor feel would benefit you the most.  It is usually wise to try at least two visits before making a decision about whether or not to continue.  The number of visits can be arranged at the first visit.  This can be reviewed, and reduced, or extended, as you and your counsellor see fit.


How do I end the visits?

If you get to a point where you feel you will soon be able to cope without the counsellor's help, you can discuss this.  It is always useful to arrange one final visit to tie up any loose ends.  Your counsellor may notice an improvement and discuss with you how you would like to proceed.

It is not always easy to end what may have been a close and productive relationship; you may feel you would like to continue your visits for some time after your initial need has passed.  Unfortunately the high demands on our counsellors means that we cannot offer a general visiting service.  It may be useful to explore ways of developing your own support network with your counsellor.


Will my privacy be protected?

When you contact us initially you will be asked to give us some details for our records.  This helps in forming yearly statistics.  We are registered with the Data Protection Registrar and none of your personal information will be passed on to any third parties.  Your information is only kept on file for as long as it is appropriate to do so, then it will be destroyed.

What you discuss with your counsellor is kept confidential.  The only people who share your information are the organiser who will have basic information regarding your telephone number and address and a brief outline of your counselling needs.  Also in accordance with ethical guidelines your counsellor will need a supervisor where issues can be discussed but your identity remains anonymous.  Excepting the boundaries of the law, nothing will be passed to an outside party without first consulting you.